Returns & Refunds

Read our return policy

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you can return it within 14 days of delivery.

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RETURNING DAMAGED OR DEFECTED ITEMS?
1. To initiate a return, please send an email to returns.lumeasolvana@gmail.com including the following details:

  • Your name 
  • Your email address
  • Your order number 
  • Clear photo of the damaged or defective item

2. Wait for a confirmation email from our team.
3. You will receive an email with the return label within 24 hours.
4. The return label will be paid for by us.

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HOW CAN I RETURN PRODUCTS I DO NOT WISH TO KEEP?
1. To initiate a return, please send an email to returns.lumeasolvana@gmail.com including the following details:

  • Your name 
  • Your email address
  • Your order number 
  • The reason for the return

2. Wait for a confirmation email from our team.
3. You will receive an email with the return label within 24 hours.
4. The return label will be paid for by the customer.

Please note: The cost of the return label (€6) will be automatically deducted from the refund amount once we have received the returned items in good condition.

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HOW TO RETURN?
1. Print the shipping label
2. Attach the shipping label to the box.
3. Take your package to the nearest post office.
4. Once we receive the package, your refund will be processed

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RETURN PERIOD: We offer a 14-day return period, starting from the date the package is received. During this period, customers may return their items. Please note that the return shipment must be sent back to us within these 14 days for the return to be accepted.

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IS THERE ANYTHING I CAN'T RETURN?

  • Black Friday sales
  • Buy one, get one sales
  • Items with a discount of 50% or more