At Lumea Solvana, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not fully satisfied, we offer the following return policy:

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RETURN PERIOD

You have 14 days from the date of receipt to return your items.

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RETURN CONDITIONS

• Items must be in unused and undamaged condition, with all original tags and packaging intact.
• Return shipping costs are at your expense, unless the product is defective or incorrect.

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RETURN PROCESS

1. To initiate a return, please send an email to returns.lumeasolvana@gmail.com including the following details:

• Your name 
• Your email address
• Your order number 
• The reason for the return

2. Wait for a confirmation email from our team.
3. You will receive an email with the return label within 12 hours
4. The return label will be paid for by the customer.

Please note: The cost of the return label (€6) will be automatically deducted from the refund amount once we have received the returned items in good condition.

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REFUNDS

• Once we receive and inspect your return, your refund will be processed within 14 days to your original payment method.
• Please note that the shipping fees for the original order are non-refundable, unless the product is faulty or an error occurred in delivery.

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DEFECTIVE OR INCORRECT ITEMS

• If your product is defective or if you received an incorrect item, please contact us within 7 days of receipt. We will ensure that you receive the correct product or offer a refund.
  
• We will cover the return shipping costs.

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EXCEPTIONS

• Damaged or used products cannot be returned unless defective.
• Discounted or promotional items may not be returned under certain conditions.
  

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LIFETIME WARRANTY

• We offer a lifetime warranty on our products against manufacturing defects and material faults. If your product has an issue due to a manufacturing defect, we will repair or replace it free of charge.

What is not covered by the warranty?

• Damage caused by misuse or accidents
• Normal wear and tear
• Products purchased from unauthorized sellers

Conditions 

• Valid for the original owner only.
• Proof of purchase is required.
• Customer service may request an inspection of the product.

If you have any questions about your return, feel free to contact us at returns.lumeasolvana@gmail.com