At Lumea Solvana, we want you to be completely satisfied with your purchase. You may request a return within 14 days of receiving your order, provided there is no active promotional restriction. Items must be returned in the same condition as received, with all original packaging and tags intact. Return shipping costs are the responsibility of the customer, unless the item is defective or incorrect. Refunds or exchanges will be processed once we receive and inspect the returned items.

Defective or Damaged Items

If an item is faulty or damaged, please email us at returns@lumeasolvana.com within 7 days of receiving your order. Our team will assist you with a replacement or refund and cover the return shipping costs if applicable.

How to Return an Item

To initiate a return or exchange, please fill out our return form here.

Once submitted:
1. You will receive a confirmation email within 24 hours.
2. Our team will provide detailed instructions on how to return your item(s) based on your location.
3. Package your item(s) securely and send them according to the instructions.
4. Returns will be processed within 10–14 business days after receipt and inspection.
"For your protection, we recommend using a tracked or insured delivery service."

• Please note: Return shipping costs are your responsibility unless the item is defective or incorrect.
  
  

Exchanges

Exchanges are handled according to the same return policy. Once we receive the returned item(s) at our warehouse, we will ship the exchange at no additional cost.

• If you are exchanging for a higher-value item, you will need to pay the difference.
• If you are exchanging for a lower-value item, we will refund the difference.
  
  

Refunds

Once your return is received and inspected at our warehouse, your refund will be processed to your original payment method within 5 – 7 business days.
Original shipping fees are non-refundable, unless the item was faulty or the wrong item was sent.